Treating customers fairly
Compass Independent Financial Services Ltd is committed to treating our customers fairly. By doing so and putting your needs first, we ensure high service standards in a professional and responsible manner.
We are committed to:
- Providing you with clear, accurate information about how we do business, and where applicable all the costs and charges involved.
- Making sure we only provide you with solutions that meet your demands and needs.
- Ensuring that all our advertising is clear, fair and not misleading.
- Handling any concerns or complaints sympathetically.
- Treating your personal details confidentially, and acting in full compliance of the 1998 Data Protection Act.
- Explaining in detail, yet in a clear and easy to understand manner, the significance and implications of any solutions that we recommend to you.
- Providing all clients with high level of service.
- Maintaining a comprehensive training and competence regime to make sure all our staff are able to provide you with a well-informed, clear and accurate service.